Office Moves Peace of Mind Support Urgent Help
Support and back-up for your business when you need it
Our customer-centred approach ensures you always receive the best support.
What happens if your phones stop working? Don’t worry! Whether you’re on an existing support contract or not, we can help you.
Fast response times
We aim to answer all calls within the first three rings, we have in-house engineering expertise to answer most of your queries at that time.
Avoid expense
Avoid expensive engineer costs, by talking to us first we might be able to resolve the issue without further escalation.
Equipment Loan
We can replace faulty hardware or loan you the equipment to keep your business functional.
If you want to contingency plan for vital back-up and recovery then talk to us about our support contracts.
Talk to us, we can offer everything you need for every step of the relocation process, including:
- Installing new lines.
- Laying of cabling.
- Moving or supplying telephone systems.
- Even if you’re moving to another town or city, we guarantee you can keep your existing phone number(s), helping both customers and suppliers to keep in touch with you.
Our customer-centred approach ensures that you always receive the best possible support when and as you need it. All our customers are offered:
Remote support: from our Business Support team.
On-site support: from manufacture-trained engineers
Notifications and assistance: in implementing new relevant industry software updates
On-going recommendations: of additional features that will enhance your telecoms infrastructure as your business grows.
Our customers come first. If you have your lines, calls and broadband with us, then we are on-hand to offer you 24-hour support.
Full support for you and your business. At MCL we pride ourselves on our excellent customer services; our longstanding customers are a testament to this. Offering full support for you and your business, from initial planning, through to installation and maintenance, ensuring your telecommunications and I.T. are the best fit for your business.
We have a team of dedicated, in-house support staff, all fully trained in their fields and always on hand to help with any questions you may have. From your initial call to us through to solving the problem, you can rest assured that we are here to help you.
If you don’t have a maintenance agreement in place, callouts are charged from £95 plus VAT for the first 90 minutes on-site. Telephone system failure can vary from minor to complicated therefore time to resolve will depend on the extent of the issue.
Call us on 0800 00 93332 or 01444 242200.
Our in-house engineers will talk through your problem to see if they can assist remotely before needing to attend your premises.
If we can’t fix the problem for you, we will escalate it through to BT Openreach, by using our Business Support Team we will take the hassle out of this for you, making sure you receive the best support you need.
Sketchy connectivity is not only annoying but can waste valuable productivity if you have black spots in your office. There are increasing demands on our networks from BYOD (bring your own devices) to work, to new IoT solutions sapping up the bandwidth you may need to increase capacity.
It is recommended that if you have frequent visitors to a site or premises that a secure guest log-in is essential. Allowing visitors connectivity away from your secured data.
A simple solution is the addition of Access Points. They are a safe and secure way to increase your Wi-Fi scope and keep your business efficient.
Contact us with your questions
We would love to speak with you! Feel free to reach out with any questions.
Schedule a Free
Consultation
Schedule a free consultation with our team and let’s make things happen!
How to get in touch:
Our office hours are Monday to Friday, 8.30am to 5.30pm
Within these hours every call will be answered and dealt with.
For out of office hours:
Call 01444 242200 and select the option you require and you will be transferred to somebody that will help you.
Other services we offer:
Your questions answered
Can I get a virtual number?
Yes! Virtual numbers, also known as ‘clouded numbers’, aren’t like traditional phone numbers that are fed into your businesses as part of your phone line. Instead, they’re flexible, which means that you can receive your incoming calls wherever your business is.
My phone system is old; how can I upgrade to VoIP?
VoIP systems are easy to install while your existing system is in place, to upgrade call us and we’ll work with our in-house engineers to formulate a plan which works best for your business.
Can you transfer a BT phone number to a cloud system?
Yes, if you’ve got an existing number you’d like to keep we will handle this for you. We liaise with BT on your behalf, no matter where you’re moving, even out of your area code, you can keep that number.
Can I pick some new phone numbers?
Yes, you can.
What if I’m planning to move premises?
That’s fine, even out of your existing area, you can keep the same number you’ve always had.
I already have an IP system; can I reuse the handsets?
You can, but we wouldn’t recommend It. You’ll be provided with new handsets along with your new system, all under warranty, so you won’t need your old hardware.
Is my broadband capable of handling a cloud phone system?
We will fully scope your requirements, usually your broadband would be able to host this, but we’ll double check for you and advise as necessary.
Which is the cheapest option?
We will always give you options based on your business requirements, sometimes the cheapest option will be exactly what you need, other times in order to fully service your needs we might suggest you need a different kind of hardware. We will work to your budget to provide the best solution.
We’re rapidly expanding, how do we add new extensions?
Depending on your existing phone system will depend on how easily you can add new extensions. Let us know what you have, and we’ll let you know what you need. If you are looking for a new system that can flex to your needs and grow with your business, then we can advise you what will be best suited.
What if I only need some of these features?
There are options of phone systems to suit every requirement, let us know what you need and then we’ll work out the best option for you.
We have multiple locations; can we connect them?
Of course! There’s always a way to bring your business together cohesively. Depending on your requirements and accessibility will depend on what solution will work for you.
What equipment will home workers need to connect?
A laptop and an internet connection is all it takes. If you want desktop phones, headsets or more speed for their broadband connection, then we can help detail your requirements and come up with a solution.
What technical expertise do we need?
We have in-house installation engineers which means you don’t need any technical expertise in your business. If you’ve got IT support, then we can work with them to develop a solution that can be managed internally.
What broadband speed do you need?
This will depend on what your business is running through your connection. At MCL Telecom we will scope out your requirements before advising which connection will give you what need.